NETObserve Support Questions The following questions are the most common questions the support team receives regarding NETObserve. If you question is not answered, feel free to contact the support team, and they will get back to you within 12-48 hours! What is NETObserve? How do I access my remote machine running the NETObserve? How secure is NETObserve? Can I run NETObserve on a dialup connection? Can I purchase NETObserve and install on 2 machines? How soon can I get NETObserve? Will NETObserve function on a network? Can I use my computer's Dynamic IP service to connect Can I connect to NETObserve from a Macintosh or Linux machine? Is there a monthly charge associated with NETObserve? How easy is NETObserve to install and maintain? Does the machine running NETObserve need to be online Can I view logs and reports from the computer I am monitoring? Can I Install NETObserve on a PC which is NOT mine? 1. What is NETObserve? NETObserve is a cutting edge, revolutionary surveillance tool designed for the Windows operating system. NETObserve is one of the most powerful and intelligent monitoring products to date, which has helped it define itself as a valuable player in the surveillance industry. NETObserve allows you to completely log ALL system activity, and Internet related content. It also has built in, out-of-the-box support for different forms of visual surveillance, including web cams. What makes NETObserve is unique, is the fact that you can run NETObserve on a computer, and connect to that computer from anywhere in the world through a web browser. This gives you the opportunity to monitor the machine in REAL TIME – you can see what is going on, as it is going on – not 8-12 hours later like other surveillance tools where you must wait until a machine goes out of usage before you can check system activity logs. Aside from its powerful surveillance features, NETObserve is also a great administration tool. You can use it for transferring files between computers, configuring Windows settings, and more – all from within a web browser! For a complete, in depth look at NETObserve, visit the Features page 2. How do I access my remote machine running the NETObserve? Connecting to your computer running NETObserve is a fairly easy process. All that is needed is a web browser and an Internet connection. Once your ready, follow the below instructions to connect to your machine. Load up your favorite web browser and type in the following URL: http://your_IP_address:port Simply fill in with your computer's IP address [this can be found on the main interface of NETObserve, or from the e-mail update NETObserve can send out if you wish] and the that you have configured NETObserve with. If you left the NETObserve port to 80, then you will not have to specify a port. However, if you changed the NETObserve port to something other then 80, you will have to specify it in the URL. 3. How secure is NETObserve? During the development of NETObserve, the main focus was security. And, security is what we have brought. NETObserve can be configured to be tremendously secure! NETObserve has built in functionality for banning both IP addresses and computer HOST NAMES! If someone tries to connect from a banned IP Address or host name, it will quickly reject him or her from accessing the control panel. You also have the ability to use NETObserve\'s flexible file system Restrictions feature. This allows you to manage a list of files/directories that you do not want to have accessible from the web browser. NETObserve is also password protected by a tough encryption algorithm, which will stop others from potentially cracking the password. The password can set after installing the NETObserve Server, and can be changed at any time! Lastly, and most importantly, NETObserve utilizes the MD5 Message Digest Algorithm [as defined in RFC 1321]. The MD5 Message Digest Algorithm is a one-way hash algorithm, which takes any length of data and produces a 128-bit "fingerprint" or "message digest". Put simply - all passwords sent to NETObserve will be securely encrypted using the MD5 hash to prevent any possible snoops from obtaining your password while it is in route to NETObserve. 4. Can I run NETObserve on a dialup connection? Absolutely! The NETObserve Server can run on any level of dialup connection. However, keep in mind that the NETObserve Server uses the available bandwidth of the machine it is installed on, so you may experience lag when connecting to the machine from a remote location due to the poor upload speeds of dialup connections. 5. Can I purchase NETObserve and install it on 2 machines? Of course! That is, assuming that the copy that you have purchased has not yet been installed on any other computer, and that the computer that it will be installed on is one that you own. If you would like to install NETObserve on multiple machines, you are required to purchase additional licenses. 6. How soon can I get NETObserve? NETObserve is available immediately for electronic download! By using the NETObserve secure online ordering method, you will be able to order, download, and configure/use the NETObserve server in less than 10 minutes! Click here to order and download NETObserve now! 7. Will NETObserve function on a network? Absolutely! If you have many computers networked together, and you would like to connect to each of those computers by their computer name, you can do so the same way you would connect to an IP, except instead of an IP you would replace it with the computer name. Therefore, the address you would point your browser to would be similar to the following: http://computer_name:port Where computer_name is the name of the computer you wish to connect to, and port is the port that you have configured the NETObserve Server to serve on. Note: You must purchase additional licenses if you wish to put NETObserve on multiple PCs! See the purchasing page for more info. Order additional NETObserve licenses. 8. Can I use my computer's Dynamic IP service to connect to the NETObserve from a remote location? Absolutely! If you are signed up with free services which provide you with a host name for your PC, you will be able to connect to NETObserve exactly the same way you would if you were connecting to your IP Address. Simply type in your domain name [such as yourname.dyndns.tv] followed by the port you have configured within NETObserve with. If everything is set accordingly, you will now be able to access NETObserve through your host name, instead of remembering your IP Address! Note: We recommend all the users of NETObserve to look into services that provide dynamic DNS hosting [such as Dynamic DNS Network Services ]. This will make it easier for you to connect to your computer running the NETObserve Server by remembering your host name, rather than keeping track of IP Addresses. 9. Can I connect to NETObserve from a Macintosh or Linux machine? Yes. You can connect to your Windows machine running NETObserve from any computer with a web browser. This includes Windows, Linux, and Macintosh based systems. Note: The computer you run NETObserve on must be a Windows Operating System. 10. Is there a monthly charge associated with NETObserve? There is currently, and will never be, any monthly charge for the usage of NETObserve. The only price you will have to pay is the $54.95 one-time fee for registering your copy of NETObserve for a single user license [if you choose to do so]. You will never be billed again after the initial purchase of NETObserve. 11. How easy is NETObserve to install and maintain? NETObserve was developed with user friendliness in mind. Once you download and install NETObserve, you will be greeted with a sleek, easy to follow, configuration wizard. This will ask you a serious of questions, which will give NETObserve enough information to work correctly on your PC. After that, you activate NETObserve with a single click – and let it run! If you find that the configuration wizard didn’t give you the flexibility in customizing you had hoped for, you can configure NETObserve further using the different options windows. NETObserve also comes with a detailed help file to answer any questions you may have. If you happen to come across something you are unsure of how to configure, or what it does, and it cannot be found in the help file, feel free to contact us and we will get back to you! 12. Does the machine running NETObserve need to be online for it to monitor the PC? No. The machine running NETObserve does NOT need to be online to monitor the PC. However, if you wish to view the surveillance logs, or perform administration from a remote location, the machine running NETObserve WILL need to be online. NOTE: You do not have to be online if you are checking surveillance logs or performing administration on the machine running NETObserve, but if you are planning on connecting to NETObserve remotely, the machine must be online. 13. Can I view logs and reports from the computer I am monitoring? Yes. You do not have to be at a remote location in order to use the NETObserve Web Control Panel. If you wish to connect to the NETObserve Web Control from the PC running NETObserve, simply click "Launch NETObserve Control Panel in your default browser!" button on the main NETObserve interface. Note: NETObserve MUST be in "Active" mode before attempting to connect to the NETObserve Web Control Panel. 14. Can I Install NETObserve on a PC which is NOT mine? No - NETObserve can only be installed on a PC that you own. It is illegal to install this type of software on a machine that you do not own. This is also in direct violation of our Privacy Policy, which you must agree to before installing this software.