Modem Spy Support Questions The following questions are the most common questions the support team receives regarding ModemSpy. If you question is not answered, feel free to contact the support team, and they will get back to you within 12-48 hours! Frequently asked questions. Program does not work at all, please advise ModemSpy keeps saying it does not support voice features. I can send/receive faxes, connect to the Internet, but your program does not work. Modem Spy records incomming calls automatically, but does not record outbound calls. Modem Spy does not record incomming calls automatically. What modem would you recommend to buy in order to get the best results? There is a small click before recording. How to get rid of it? The recording has a lot of static. How to fix it? Do I need to keep computer on all the time? How to delete Modem Spy icon from system tray area (near system clock)? Caller ID does not work. How to fix it? I have ADSL, DSL, Cable modem. Can I use Modem Spy? Modem speaker is always ON when recording. How to make it silent?